You have a problem with one of our products? We can help - from the distance! Just send us an email using the form below (Attachments and files you can send us per e-mail to support[at]bee-medic[dot]de).

Describe your problem/question there as accurately as possible. We will contact you as soon as possible!

Here you get support directly from the developers of the BEE Medic software and hardware. Benefit from our know-how!

Phone: 0049 7731 20 36 89 5 

For more information see our Privacy Terms

Teamviewer download programm 

LogMeIn download programm



*) Before you submit your registration, please check if all required fields (marked with *) are filled out. If all information is supplied you will receive a confirmation email from us. Please let us know in case you do not receive a confirmation.

If we can´t solve your problem by email or telephone, we will offer to log into your computer remotely. This is how it works:

  • We arrange a telephone appointment.
  • You can enable us to log into your computer with TeamViewer or LogMeIn remotely so that we can solve the problem together with you.

If you want us to log into your computer remotely in order to solve your problem or answer your question, you can start the remote support process by pressing the link to the programs TeamViewer and LogMeIn above the online-form after we have arranged an appointment. We will tell you by telephone or in writing, which one of the programs you should use. See our Privacy Terms

By downloading/using the programs you agree, that these programs are used by us for remote online support with you. Of course you can end the remote support session at any time by yourself.